Home » Main » Outstanding Service

Outstanding Service

We went here for our tenth anniversary and our friend’s 20th. David and Lilli made it the best vacation we could have hoped for. Their availability, kindness, positivity, and expertise is the reason we enjoyed the trip as much as we did.

I’m sure they were hosting many other people, but we felt like a priority. No matter the amenities, food, or resort- David and Lilli made the trip special for us. Thank you so much!

We have been to the Royal/Hilton in Playa for the past 5 years straight. It’s one of our favorite places to vacation. For the past 3 years, we have stayed in a presidential suite. If you have never stayed in a presidential suite at the Royal/Hilton, Oh my god, they are lovely.

Not only do you have plenty of space to do your thing, but you also have your own roof-top pool. That is where I spend most of my time in my inflatable hammock with my waterproof kindle. Do I come back looking like a lobster? Of course! But that is the price you have to pay for total relaxation. Sacrifices people. Its all about the sacrifices.

Our first time at an all-inclusive resort and what a great experience. Would come back to the Hilton-playa Del Carmen. Staff was excellent and suggested to try the snorkeling riviera maya in Cozumel, food excellent, location wonderful, and overall presentation of the property was unbelievable.

The pool has several cabanas that you can sit in free of charge. Sometimes you just want to be poolside but not in the sun. The food was excellent, and we tried them all and was not disappointed. Our accommodation was pretty good too. We opted for a garden view that included a small patio with a table and chairs.

This hotel does offer to walk out rooms. I think we will try that next year! They have nightly and daily entertainment to keep you from getting bored. 5th Avenue is literally steps from the hotel if you fancy a walk to the shops. I would highly recommend staying here. The grounds are simply stunning!

It’s time…

Are you ready?