Me and my wife liked our trip to Blue Diamond earlier in June, for my birthday. Checked-in was the smoothest I ever had,no lines, no stress,ready to accommodate my requests, and the personnel saluted with my last name on my arrival.
Room, facilities, and surroundings are gorgeous. Attention to the details and quality of service is what set this resort apart from the crowded Riviera Maya resorts. Shoot out to Abril at frontdesk, David at the ceviche bar, Pedro the bellboy and everyone else that made our time pleasant. Temazcal, spa, infinity pool, cenote were excellent experiences.
Blue Diamond is an excellent place to stay. The resort itself gorgeous with a beautiful beach. The staff is incredibly friendly and helpful with their discover scuba diving cozumel recommendations. We are members of Circle One and go back every year and love it more every time we go. Having a Master Suite, we have our own pool, butler service, and a reserved day bed on the beach.
Close to Playa del Carmen if you want some urban wildlife, but if you are looking for some relaxing quiet time, you can just stay at the resort. There is a beautiful spa, and the staff will come and book you on the beach. (Thanks Rosario) Food is incredible, and the kitchen staff is accommodating if you have special dietary needs. The Circle One staff (Vicky and Pablo) were accommodating and super friendly. I love this place, and we will be back in 2020.
Great place to celebrate and/or vacation. The service was excellent. The staff is so friendly and courteous, ready to do whatever to make your stay exceptional. We just added the honeymoon package because it was free when booking, but they made it, so we did actually have a honeymoon. Pictures included. Every day was a surprise. Food is excellent every one of them.
Adela at the concierge went above and beyond in making sure that I was surprised with rose petals, balloons, and a birthday card! She was so kind and helpful in scheduling our activities! I even observed her ensuring a fellow client made it to her room safely after having too many drinks! She also recorded the bikes to be delivered to our offices.
Lastly, I can’t finish without saying that the groundskeepers here, gardeners, and the individuals cleaning up the beach were all polite and diligent in keeping the facility impeccable! The facility needs a lot of maintenance as it’s in the middle of the jungle. Every day we observed them cleaning up the facility, sanitizing the walkways & all! As we all know, the sargassum (seaweed) problem is all along the coast, but upon walking up and down the beach, we noticed that Blue Diamond had the cleanest beach! They were working around the clock! Sunrise to sunset! They are the real MVPs!