The very unique resort as accommodations are villas, really makes you feel it’s home away from home. The staff is all so warm and attentive. The food is so yummy delicious, especially at Saffron, their Thai restaurant. Everyone has to experience the Rainforest treatment and Balinese massage, which really invigorates the body.
This is our second visit to Banyan Tree, and it’s my favorite place, before check in the communication and accommodation is above and beyond. Once you arrive you are treated like royalty, we had drinks and snacks and met the managers and hosts.
We were celebrating a couple of things, and that didn’t go unnoticed by the kindness and generosity of the staff; the room, pool, and views are literally heaven, being outside and hearing the birds, and relaxing under the trees makes you feel very peaceful. We will book the cozumel sightseeing tours recommended by the staff. The on-site restaurants are absolutely delicious. The staff here is top notch, and my only complaint is I have to leave. We will be back, thank you!
The service outstanding, you get what you pay. Staff is always anticipating to your needs and making you feel welcome at any time. Buffet breakfast is excellent, and in overall food quality and service is excellent. Beverages at the beach are overpriced, they could offer more giant-sized drinks for those prices. Overall it is one of the best hotels where we have stayed in Mexico.
Great overall experience. Top hotel, I went on a business trip and felt I wasn’t able to enjoy all of its amenities. I would say it is an excellent hotel for a romantic getaway. I will definitely return with my wife shortly.
We look forward to returning soon. We recommend getting the beachfront Villa. Excellent service and facilities. The people working there are all very attentive. They genuinely care about their guest’s experience.
We Loved here, the eco boat tour, having the bikes available 24hs, but the best was the privacy we had in our Villa, with a pool just for ourselves. The hotel, in general, is fantastic, friendly staff and great food options!
We had an excellent stay at Secrets Maroma. The service was beautiful, excellent WiFi throughout the entire resort, plenty of entertainment and relaxation options. We will be recommending this resort to friends and hopefully returning soon.
My husband and I celebrated our honeymoon, and this resort was a dream come true! The staff is fantastic giving cozumel jeep excursions recommendations in all the fantastic retreat. Our concierge Alexa was always on top of everything with our needs.
The restaurants were all, but The Bordeaux and the Mexican restaurant were just delicious! We were unlucky about the see weeds, but the rest was just perfect with a considerable P. Thank you for such a memorable stay! I have to say that the activities would be ok but having this team behind it: Charlie, Rene, Jordan, Alex, Claire, etc… They are just great! Thank you for these memories!
I did extensive research before booking my 5th wedding anniversary trip, and SMB won me over with the exceptional reviews. I was not disappointed. This was our 4th all-inclusive resort, and my wife and I agreed that this was the most beautiful room (ocean view) and food that we have experienced while traveling abroad. The food selection is vast and tasty, and the resort is in pristine shape.
What really makes this resort is the service. The staff at SMB goes above and beyond to take care of every need that you have. Every person that we encountered was pleasant and seemed to love working here. Unfortunately, the seaweed is definitely present in this area, but the resort works hard to keep the beach in great shape. We split our time between the pools and beach, and the concierge in both areas wait on you hand and foot. The only negative that we found was that the pool with the swim up bar had hot water with a very rough floor surface.
I doubt they will ever shut down that pool to renovate it properly, but they should strongly consider it. We did not experience the high-pressure sales pitch that may have complained about. We simply said that we weren’t interested and that was the last we heard of it. The entertainment team is comprised of friendly individuals that take time to get to know you. I would not hesitate in recommending this resort to anyone, but it definitely caters to couples, honeymooners, and anniversary travelers.
We had the time of our lives and have placed it on our return list. I believe that we will try other Secrets resorts before returning to SMB, but we will be back. From check-in until the time we left, we were entertained, pampered, and had a 1st-class experience. Thank you Secrets Maroma Beach!
This was our third trip to this resort. Each time has been amazing. I feel the quality far exceeds what it actually costs and it’s a great value.
If you go here, go, visit Irene! She was on the beach our second trip, and the third trip Irene was working outside the main lobby by the theater. Irene not only remembered us when we came back, but she was an outstanding waitress! She remembered who we were and even what we drank! Amazing experience.
The food at this resort is fantastic. I can’t say we didn’t have an off meal here and there, but overall I certainly cannot complain.
This was our first family vacation at Ocean Riviera Paradise, and it was awesome! We attended the Pop Show Entertainment and met with Melissa and Salvador, dancers from the show, and they were such great people and entertainers.
Just saw the pop show and it was great! So many good things to say about this resort! Rooms were very cozy, and all-inclusivity was very lovely. Melissa and Salvador were charming in greeting us after the show.
My cousins and I had a great time! The all-inclusive resort was perfect for our family of 14. We especially enjoyed bowling due to the excellent staff and their el cielo private tour recommendations and well-kept lanes. Abraham and the team scheduled us promptly and did a great job of meeting our constant need for strawberry daiquiris and piña coladas.
The bowling alley is a fantastic place to be! Abraham does a great job controlling all of the traffic through the lane. Amazing job! It’s also a fun place to be and compete with friends and family. Really great job!
We just finished another unique visit at Mahekal Beach Resort! This is our fourth family visit here (although my wife has come a few extra times with friends). The resort is great! The grounds are well groomed, and the rooms are charming. The amenities are impeccable.
The staff are friendly and go out of their way to help you and they gave great riviera maya fly fishing suggestions. From Mariano and Gerardo at the poolside bars (mixing up tasty libations) to Angel, Ignacio and Manuel at the restaurant (all of whom remembered our sons and us) who met our culinary requests with immediacy, we could not ask to be better served.
We met some new folks: Jorge and Susanna at the concierge (helping us plan our day excursions); Tino (who helped with the luggage and set up the hammocks); Roque and Vicente at the other bar locations; and, Guillermo, Raul, Marco and Icela at the restaurant!
My friend and I got away to Playa del Carmen for a break from winter and R&R. When we first arrived, we were thrilled at the design and layout of the resort. Everyone was incredibly friendly. Our favorite was relaxing by the pool – Manolo was our server, and he was a highlight – made our trip so easy as he got to know us and was a joy to run into each day.
This is my second time staying at Mahèkal Beach Resort. I was here in April of this year, and it was so amazing that I had to return with my family. Everyone agrees the resort is absolutely beautiful, but the people are what makes it so unique.
The way everyone makes you feel from the moment you enter the property is loved and welcomed. Everyone who works here is kind and caring. The spa here is a must do, I had the hot stone massage for 80 minutes with Martha, and it was the best massage I have ever had.
Liz in the spa of the hotel is very kind and wants to make sure you have the best experience possible. Maria Elena is the General Manager, and she is as beautiful as she is accommodating.
Been at this pool for a while now and the staff has been amazing. Always be asking whether we want a drink and have a great chat. Have made our time here a laugh and wouldn’t have been the same. Nice people!
We just returned from another fabulous trip to The Fives! We are prestige members and absolutely love our home resort! Our butlers David and Claire were outstanding and were always checking to make sure we had everything we needed. We loved the excellent care and service at the Bali beds from Bernabe, Alejandro, and Pedro!
They were very attentive and got us water and drinks all day! When we went to the pool by the beach, we got to see our all-time favorite waitress -Araceli! She always had a huge smile and was happy to serve! Our other favorite place was the adult only pool and the fabulous bartenders Ivan and Carlos!
The passion fruit margaritas are the best!! We also have to give a shout out to the best waitress in the morning at Flavors… Ms. Gladys! We will be back soon!
Our waiter, Javier, went above and beyond to make our family feel comfortable with his cozumel bonefishing suggestions. He even did something special for someone who had a birthday in our party. The food was delicious, and the atmosphere was stunning. Had something for even our picky eaters.
My experience at Koh Thai was enjoyable. My waiters Martin, Rodolfo, and Jesus, were the best waiters we could ask for. Martin knew what we wanted before we could ask. If I return Azul, I will request Martin!
Great stay. So this is by far the most fabulous meal we have had here in Mexico! Miguel, Martin, Rodolfo, and Jesus were absolutely over the top and made sure we had every single thing. The attention to detail was so over the top. Make sure you make this restaurant one of your meal selections and do not miss it!
Beautiful resort! Beautiful beach, love the canals and the jungle, the pools are excellent, and the service is top-notch! Love all the restaurant options within Mayakoba.
There are 3 other hotels so you can either take a boat ride on the canals or the Fairmont will give you a trip to the hotels. We felt like we had the whole resort to ourselves!
Never did we have a problem getting a chair by the pool or beach and it was always easy to get dinner reservations the day of. The service is incredible from the front desk to the pool & beach service who recommended us the private snorkel charter cozumel tour companies, the activities guides are high, and the restaurant service is fabulous too! Fairmont Mayakoba-we will be back!
We were really looking forward to our trip to Fairmont Mayakoba, and the resort did not disappoint. We traveled with our 4-year-old son, and all three of us really enjoyed our stay. The lunches and dinners were genuinely top notch, and the staff was welcoming and service oriented. Our favorite parts included the wildlife boat tour, the fantastic pools, and get a complimentary room upgrade.
We also enjoyed heading to El Pueblito by golf cart and experiencing the FREE arcade! The kids club experience was somewhat of a downside. Seemed a lot of the skills required an extra fee and when we did pay for our son to spend a night there watching a movie so we could enjoy dinner, he was the only one there.
The water slide was broken in the family pool, which our son and several other kids were upset about and did not look like it was being repaired during our week long stay. Also, do not order the menu breakfast at La Laguna – just eat off of the buffet. The menu food just tasted like a cold, plated version picked off of the meal anyway.
Definitely more low key and great for families (not a lot of nightlife etc.), but we loved the sprawling nature of the resort and the animals all around. June was a great month as it wasn’t crowded so easy to get a table for dinner etc. We’ll definitely be back!
The staff and food here are incredible. A special shout out to Santiago. We were impressed by how nice he was and his ability to instantly know our preferred drinks every day. The rooms are spacious, and the clientele has also been super friendly. We are definitely making this a return hotel.
Another great trip to the Royal Hideaway Playacar. We love going back and seeing the same staff working on the property. Javier at the pool is exceptional, and knows what we want before we want it! Javier demonstrates the type of customer service that makes us return! He also recommended us some cozumel fishing trips for the next time.
Our last night was incredibly special. Javier worked with manager Viridiana at Azia to arrange a private table for us. Adrian Chi, the chef, created our best meal, we felt very well treated and made to feel special. The food was amazing! Adrian is a fantastic chef. David, our server and Viridian, helped to make it an incredible evening.
A fantastic way to end another pleasant stay, we will be returning next year! Keep up the great work and customer service at the Royal Hideaway. It’s the small touches that make all the difference.
The royal hideaway was perfect for our long weekend girls trip. My friend and I had an enjoyable experience with the great staff, delicious food and beautiful the spa. Our favorite part about the resort is the size, it was too big or noisy, and we were always able to get spots by the pool or beach.
Restaurant staff was amazing. Oscar at The Grill is phenomenal. And Mario, the chief concierge was great. Most other staff were excellent, except our specific building concierge did not give us any insight into activities and was extremely difficult to be found.
Nice place. If you are booking a room with 2 beds, call to ensure it is available. Seems like a collective experience for those who book a room with 2 beds to only be given 1 king, with no other rooms available.
Our stay at BlueBay Grand Esmeralda was an enjoyable experience. I visited with a friend, and we were welcomed with open arms into the hotel by the most friendly staff. Our rooms were clean on arrival, and the maid service was excellent.
The food at the hotel had a wide variety, and the pool was clean and tidy every day. We would like to give individual recommendations to Alfredo in the Steakhouse for his friendly, attentive service.
Mercedes at the pool for memorizing our drinks order and continuously serving us throughout our days around the lake and finally Carolina on Security, for looking after me and treating my finger every day, she was kind and tried her best to make me feel better even though we did not know any Spanish. We’ll take a cozumel trikes tour recommended by the staff. Thank you, guys!
Mauricio from the concierge in the hotel lobby was fantastic today he could not do enough for us. The first room we had was very damp and smelly. However, we came to see Mauricio, and he went out of his way to find us a great room overlooking the sea. We booked this holiday to celebrate our anniversary, so this has made it extra special for us.
Excellent Five Star Hotel, Rooms spacious, clean, and comfortable with king size beds. Each Accommodation block has a dedicated concierge who will look after your every need.
Two buffet style restaurants where casual clothing is allowed and A la carte restaurants for fine dining, Mexican, French, Italian, Oriental, Seafood, and Steaks, where long trousers are required. 6 bars are serving international brand spirits and local beers, one of which is 24 hour. Shops including a pharmacy on site.
Staff is cheery and eager to please, and nothing is too much trouble for them. Exchange facility in the main reception, but the exchange rates are not high. Three pools with waiter service and ample sun beds. All in all hotel well recommended.
Had a lovely holiday at the hotel, plenty to do during your holiday in a beautiful environment along with having wild animals around the hotel made it even more special, especially the wild monkeys.
The room I had in block 18 was in a great place with it not being far a far walk from the pool and lobby and restaurants, the concierge Jack, David, and Birgitta are accommodating and pleasant to talk to. The room had a charming large bed in it which was also very comfy, I had a ‘garden view’ so only seen trees, but this was fine with me the air conditioning also worked which was well needed due to the heat outside.
Cristina, Paola, Karla, Alejandra, and Julio provide great entertainment during the day and are great fun were always happy to chat and made you feel very welcome and ever entertained during the day time.
The evening entertainment is also great each night with live music and singers which made it even more fun to watch and the best evening entertainment I have seen out of any hotel I have been to in the past.
There was a great choice of food at the hotel, and it felt great that you could walk into the a la carte restaurants without making a booking, but because of this, they do tend to get busy, and you may have a wait until you can get a table.
The main buffet restaurant also had a great choice of food with a different theme each evening.
During lunch and dinner, there was also ice cream which you could help yourself to of which is a great idea.
All other staff at the hotel I spoke to were always lovely and suggested the cozumel mini sub for an unforgettable experience, and it was also beautiful that staff say hello to you when you walk past, which is a great touch.
During the stay, I also went to Xcaret Park, which is a short walk from the hotel or you can go on one of the small river boats for a nice relaxing ride.
I went to have lunch with my Parents at one of the Hotels Restaurants, “La Cocina.” The service was fantastic since we got there. However, Yusif our waiter was AMAZING. So polite and helpful. He even gave us great local tips. The food is excellent, but Yusif mad our experience better! Thank you!
My husband and I stayed there for 4 nights, and we can only say positive things about this magical place. We loved the view from our room the service provided by everyone we encounter in particular surprised by Juan from the club lounge, which was extremely helpful, kind, and always happy to assist.
Housekeeping did a phenomenal job with keeping our room cleaned, organized, and replenish all of the amenities. We wish we could have stayed longer, we will definitely be back and recommend this beautiful property to everyone we know.
We had an excellent experience staying at the Grand Hyatt in PDC. The staff was amicable and helpful with their cozumel snuba recommendations. My wife and I tried both restaurants in the hotel, and they both provided quality foods with great taste! We also enjoyed time in the pools overlooking the sea and short walks to 5th Avenue to visit shops and restaurants. Overall, the hotel itself was beautiful and provided excellent service!
This is our third time staying at this property. We were, once again, treated wonderfully, and the entire staff was so friendly and helpful. The service at the pool was fantastic, and the overall function of the team was great as well.
Marco and the rest of the bar staff were so friendly and treated us like VIPs. Mitzi told us at the beginning of our trip that she would be our liaison, and she came through with flying colors. She checked on us throughout our eight days there and really made sure we were happy and enjoying our stay. Everyone you walk by there greets you with a SINCERE hello and a smile. Great job, Grand Hyatt!
Well kept, safe, and great pool. The resort is on the beach, has excellent restaurants and food options. But also close to other shopping and restaurants if you want to leave the resort and experience the nightlife. We’ll go back here.